Getting help
Reply to any invoice email, or call 989-273-2839.
Two ways, and they both reach the same person.
- Reply to any invoice email. It comes straight to Keith.
- Call 989-273-2839.
Anything on an invoice you do not recognise, ask about it. It gets sorted the same day. Have the invoice number to hand if you have it, and say what looks wrong. If you do not have it, that is fine too.
If you cannot sign in at all, reply or call and we will get you in. Do not sit there trying links.
You never have to use this portal. Your invoices still arrive by email exactly as they always have. This is here for the times you want to look something up, not something extra you are now required to do.
The rest of it
- Signing inYour user ID, a password if you want one, and the emailed link that lasts 15 minutes.
- Seeing what you oweWhere the amount due is, and what each line on an invoice means.
- Choosing how you payCard or bank transfer, what each one costs you, and what changes if you switch.
- Adding or changing a card or bank accountHow to put new details in, and why we never hold them.
- When you are chargedThe day the money moves, and what happens if a payment does not go through.